Reference

Privacy Policy: What We Collect and How You Control It

We collect the information needed to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure.

Account data stored securelyPayment details for bKash, Nagad, RocketSession and device logsEmail and support recordsRight to request deletion

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DATA HANDLING

How We Protect and Manage Your Information

Every account interaction — from bKash deposits to game-round logs — moves over encrypted connections. We segment payment data from game history and apply role-based access so only authorized staff see the information needed for their task. Regular audits check that stored data matches policy limits and that expired records are purged on schedule.

Encryption Standard

All traffic between your device and our servers uses TLS encryption. Stored payment records and identity documents are encrypted at rest; access requires multi-factor authentication for admin roles.

Cookie and Tracking

Essential cookies maintain login state and language preference. Analytics cookies measure page visits and lobby navigation; you can decline them in the cookie banner without affecting your ability to browse or play.

Retention Schedule

Active account data stays accessible while you play. After account closure we retain transaction logs and identity records for a compliance hold period, then delete them unless a legal obligation requires longer storage.

Your Rights

Request a copy of your data, ask for corrections, or submit a deletion request through support. Deletion closes your account and removes personal details; transaction logs may be retained in anonymized form for audit purposes.

PRIVACY CONTACT

How to Reach Us About Your Data

Questions about what information we hold, how to update it, or how to request deletion can be sent through these channels. Include your registered email and account username so we can verify your identity and process the request securely.

Live Chat Open the chat widget in the bottom corner of any page. Privacy and data requests go to a specialist queue; response time is usually under ten minutes during business hours.

Email Support Send your data request to the support address listed in the footer. Attach your account ID and the specific information you want reviewed, corrected or removed.

Account Settings Log in and visit the privacy section under account settings to view stored details, download a data export, or toggle marketing consent without contacting support.

Data Collection, Use and Jurisdiction

Sona111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather personal details when you register — name, email, phone number and date of birth — to verify identity and comply with age checks. Payment information for bKash, Nagad and Rocket transactions passes through secure gateways; we log transaction IDs and amounts but do not

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store your wallet PIN or full account credentials. Session data includes device type, IP address, browser fingerprint and timestamp to detect duplicate accounts and prevent fraud. We record game rounds, bet amounts and payout history to settle disputes and audit platform integrity. Support conversations via live
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chat and email are archived for quality review and compliance checks. Cookies track login state, language preference and session continuity; you can disable non-essential cookies in your browser settings without losing core account functions. Marketing emails are opt-in; you control subscription through account settings or the
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unsubscribe link in each message. We retain account records for the duration of your membership plus a regulatory hold period after closure; inactive accounts may be archived after extended dormancy. Data is processed in jurisdictions that permit online casino and sportsbook services for adults; access depends
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on local law and eligible regions. We do not sell personal information to third parties. Payment processors, game studios and anti-fraud vendors receive only the data necessary to deliver their service. You may request a copy of your data, ask for corrections, or submit a deletion
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request by contacting support with your registered email and account ID. Processing deletion requests may take up to thirty days and requires account closure. This policy applies to the Sona111 platform accessed via Sona111 and any related mobile interface.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Data and Privacy

We ask for your name, email address, phone number and date of birth to verify age and identity. Payment details for bKash, Nagad or Rocket are collected when you make a deposit, along with transaction IDs for reconciliation.

Yes. Log in and visit the privacy section under account settings to download a report of stored details, or contact support with your registered email to request a full data export in readable format.

Active account data stays accessible while you play. After closure we retain transaction logs and identity documents for a regulatory hold period, then delete them unless a legal obligation requires longer storage.

We share data only with payment processors, game studios and anti-fraud vendors who need it to deliver their service. We do not sell personal information to marketers or data brokers.

Contact support through live chat or email with your account ID and registered email. Deletion requests close your account and remove personal details; transaction logs may be kept in anonymized form for compliance purposes.

Essential cookies keep you logged in and remember language preference. Analytics cookies track page visits; you can decline them in the cookie banner without losing access to the lobby or your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AccountSona111 Login

Privacy Policy: What We Collect and How You Control It

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Data and Privacy

01 What personal information does Sona111 collect when I register?

02 Can I see what data Sona111 holds about my account?

03 How long does Sona111 keep my account and payment records?

04 Does Sona111 share my information with third parties?

05 How do I delete my account and remove my personal data?

06 What cookies does Sona111 use and can I turn them off?

Privacy Policy

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